Refund Policy

Fair and Transparent Refund Policy

We believe in transparency and fairness. Understand your rights and our refund process for renewable energy investments.

Last Updated: December 30, 2024
Consumer Protection Act 2019 Compliant
Refund Policy Overview

Cooling-off Period

7-day cooling-off period for new investments

Processing Time

15-30 business days for eligible refunds

Partial Refunds

Deductions may apply for processing fees

Consumer Protection

Rights under Consumer Protection Act 2019

Refund Eligibility

Eligible for Refund

  • Cooling-off Period: Investments cancelled within 7 days of confirmation
  • Technical Errors: Payment processing errors or system failures
  • Duplicate Payments: Accidental multiple payments for same investment
  • Fraudulent Transactions: Unauthorized payments with proper documentation
  • Project Cancellation: If renewable energy project is cancelled before deployment
  • Regulatory Changes: Government policy changes affecting project viability

Not Eligible for Refund

  • Market Performance: Poor investment returns due to market conditions
  • Change of Mind: Investor's decision to exit after cooling-off period
  • Partial Withdrawals: Early exit from long-term investment commitments
  • Operational Projects: Investments in already operational renewable energy projects
  • Dividend Payments: Returns already distributed to investors
  • Force Majeure: Natural disasters, wars, or other uncontrollable events
Refund Process
1

Submit Request

Fill refund request form with required documents

2

Review Process

Our team reviews your request within 5 business days

3

Approval

Notification of approval or rejection with reasons

4

Processing

Refund processed within 15-30 business days

Required Documents for Refund Request

Mandatory Documents:

  • Investment confirmation receipt
  • Bank account details for refund
  • PAN card copy
  • Signed refund request form

Additional Documents (if applicable):

  • Medical certificates (for health emergencies)
  • Legal documents (for fraud cases)
  • Bank statements (for duplicate payment claims)
  • Communication records with NetZero
Refund Timeline

Cooling-off Period Refunds

  • • Request: Within 7 days of investment
  • • Processing: 5-10 business days
  • • Refund: 100% of investment amount
  • • Deductions: Processing fee (₹500 max)

Technical Error Refunds

  • • Request: Within 30 days of error
  • • Processing: 10-15 business days
  • • Refund: 100% of affected amount
  • • Deductions: None

Project Cancellation Refunds

  • • Request: Automatic notification
  • • Processing: 20-30 business days
  • • Refund: 90-95% of investment
  • • Deductions: Administrative costs
Partial Refunds and Deductions

Understanding Deductions

In certain cases, deductions may apply to cover administrative costs, processing fees, and third-party charges. All deductions are clearly communicated before processing your refund.

Standard Deductions:

  • Payment Gateway Charges
    2-3% or ₹500 max
  • Administrative Processing Fee
    ₹500-1000
  • KYC Verification Costs
    ₹200-500
  • Legal Documentation
    ₹300-800

Project-Specific Deductions:

  • Due Diligence Costs
    1-2% of investment
  • Project Development Expenses
    2-5% if incurred
  • Regulatory Compliance
    ₹1000-2000
  • Third-party Service Charges
    Actual cost

Maximum Deduction Limits

Cooling-off Period

5%

Maximum deduction

Technical Errors

0%

No deductions

Project Cancellation

10%

Maximum deduction

Dispute Resolution

Our Commitment to Fair Resolution

We are committed to resolving all refund disputes fairly and transparently. If you disagree with our refund decision, you have multiple avenues for resolution under Indian consumer protection laws.

Internal Escalation

  • • Customer Service Manager
  • • Senior Management Review
  • • Independent Internal Audit
  • • Timeline: 15-20 business days

Consumer Forums

  • • District Consumer Forum
  • • State Consumer Commission
  • • National Consumer Commission
  • • Online Consumer Mediation

Regulatory Authorities

  • • Securities and Exchange Board of India (SEBI)
  • • Reserve Bank of India (RBI)
  • • Ministry of New and Renewable Energy
  • • Consumer Affairs Department
Refund Support Contact

Refund Department

refunds@netzero.co.in
+91-120-4567892 (Refund Helpline)
Monday to Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 2:00 PM IST

Postal Address

NetZero Energy Solutions Pvt. Ltd.
Refund Department
Plot No. 123, Sector 10
Greater Noida, Uttar Pradesh 201310
India

Important: For faster processing, please email your refund requests. Postal requests may take additional 5-7 business days to process.

Legal Compliance and Governing Law

Applicable Laws

  • • Consumer Protection Act, 2019
  • • Indian Contract Act, 1872
  • • Securities and Exchange Board of India Act, 1992
  • • Information Technology Act, 2000
  • • Foreign Exchange Management Act (FEMA), 1999

Jurisdiction

  • • Courts of Greater Noida, Uttar Pradesh
  • • Consumer Forums of Gautam Budh Nagar
  • • SEBI Appellate Tribunal (for investment disputes)
  • • Arbitration as per Indian Arbitration Act

Consumer Rights Under Indian Law

  • • Right to be informed about investment risks
  • • Right to choose and exit investments
  • • Right to be heard in case of disputes
  • • Right to seek redressal for grievances
  • • Right to consumer education
  • • Right to fair treatment and transparency
  • • Right to compensation for losses due to negligence
  • • Right to approach consumer forums

Policy Updates and Changes

This Refund Policy may be updated from time to time to reflect changes in our business practices, legal requirements, or regulatory guidelines. We will notify all investors of material changes at least 30 days in advance through email and website notifications.

Last Updated: December 30, 2024
Version 1.2
Effective Date: January 1, 2025

Questions about this policy? Contact our Refund Department atrefunds@netzero.co.in or call +91-120-4567892