Fair and Transparent Refund Policy
We believe in transparency and fairness. Understand your rights and our refund process for renewable energy investments.
Cooling-off Period
7-day cooling-off period for new investments
Processing Time
15-30 business days for eligible refunds
Partial Refunds
Deductions may apply for processing fees
Consumer Protection
Rights under Consumer Protection Act 2019
Eligible for Refund
- Cooling-off Period: Investments cancelled within 7 days of confirmation
- Technical Errors: Payment processing errors or system failures
- Duplicate Payments: Accidental multiple payments for same investment
- Fraudulent Transactions: Unauthorized payments with proper documentation
- Project Cancellation: If renewable energy project is cancelled before deployment
- Regulatory Changes: Government policy changes affecting project viability
Not Eligible for Refund
- Market Performance: Poor investment returns due to market conditions
- Change of Mind: Investor's decision to exit after cooling-off period
- Partial Withdrawals: Early exit from long-term investment commitments
- Operational Projects: Investments in already operational renewable energy projects
- Dividend Payments: Returns already distributed to investors
- Force Majeure: Natural disasters, wars, or other uncontrollable events
Submit Request
Fill refund request form with required documents
Review Process
Our team reviews your request within 5 business days
Approval
Notification of approval or rejection with reasons
Processing
Refund processed within 15-30 business days
Required Documents for Refund Request
Mandatory Documents:
- Investment confirmation receipt
- Bank account details for refund
- PAN card copy
- Signed refund request form
Additional Documents (if applicable):
- Medical certificates (for health emergencies)
- Legal documents (for fraud cases)
- Bank statements (for duplicate payment claims)
- Communication records with NetZero
Cooling-off Period Refunds
- • Request: Within 7 days of investment
- • Processing: 5-10 business days
- • Refund: 100% of investment amount
- • Deductions: Processing fee (₹500 max)
Technical Error Refunds
- • Request: Within 30 days of error
- • Processing: 10-15 business days
- • Refund: 100% of affected amount
- • Deductions: None
Project Cancellation Refunds
- • Request: Automatic notification
- • Processing: 20-30 business days
- • Refund: 90-95% of investment
- • Deductions: Administrative costs
Understanding Deductions
In certain cases, deductions may apply to cover administrative costs, processing fees, and third-party charges. All deductions are clearly communicated before processing your refund.
Standard Deductions:
- Payment Gateway Charges2-3% or ₹500 max
- Administrative Processing Fee₹500-1000
- KYC Verification Costs₹200-500
- Legal Documentation₹300-800
Project-Specific Deductions:
- Due Diligence Costs1-2% of investment
- Project Development Expenses2-5% if incurred
- Regulatory Compliance₹1000-2000
- Third-party Service ChargesActual cost
Maximum Deduction Limits
Cooling-off Period
5%
Maximum deduction
Technical Errors
0%
No deductions
Project Cancellation
10%
Maximum deduction
Our Commitment to Fair Resolution
We are committed to resolving all refund disputes fairly and transparently. If you disagree with our refund decision, you have multiple avenues for resolution under Indian consumer protection laws.
Internal Escalation
- • Customer Service Manager
- • Senior Management Review
- • Independent Internal Audit
- • Timeline: 15-20 business days
Consumer Forums
- • District Consumer Forum
- • State Consumer Commission
- • National Consumer Commission
- • Online Consumer Mediation
Regulatory Authorities
- • Securities and Exchange Board of India (SEBI)
- • Reserve Bank of India (RBI)
- • Ministry of New and Renewable Energy
- • Consumer Affairs Department
Refund Department
Postal Address
Refund Department
Plot No. 123, Sector 10
Greater Noida, Uttar Pradesh 201310
India
Important: For faster processing, please email your refund requests. Postal requests may take additional 5-7 business days to process.
Applicable Laws
- • Consumer Protection Act, 2019
- • Indian Contract Act, 1872
- • Securities and Exchange Board of India Act, 1992
- • Information Technology Act, 2000
- • Foreign Exchange Management Act (FEMA), 1999
Jurisdiction
- • Courts of Greater Noida, Uttar Pradesh
- • Consumer Forums of Gautam Budh Nagar
- • SEBI Appellate Tribunal (for investment disputes)
- • Arbitration as per Indian Arbitration Act
Consumer Rights Under Indian Law
- • Right to be informed about investment risks
- • Right to choose and exit investments
- • Right to be heard in case of disputes
- • Right to seek redressal for grievances
- • Right to consumer education
- • Right to fair treatment and transparency
- • Right to compensation for losses due to negligence
- • Right to approach consumer forums
Policy Updates and Changes
This Refund Policy may be updated from time to time to reflect changes in our business practices, legal requirements, or regulatory guidelines. We will notify all investors of material changes at least 30 days in advance through email and website notifications.
Questions about this policy? Contact our Refund Department atrefunds@netzero.co.in or call +91-120-4567892